WHAT can be returned?
You can return all items within 30days, (if you are returning an item it can not be tampered with or drilled into, the item must be in original condition we recommend checking your product before you drill or alter the box.
WHEN do items need to be returned by?
You have 30days from purchase date/invoiced date.
WHERE do items need to be returned to?
The item will need to be returned to our warehouse located at
Unit 13, 340 Hoxton Park Road, Prestons NSW 2170.
You can drop it off at our warehouse for free. If you send it back, you pay the return postage.
HOW do customers return items?
You can post the item back to us or delivery or drive in and drop it off and get a full refund.
SHIPPING for returns?
If you change your mind, you pay the return postage, and the delivery charge on your original order is not refunded — we pay the carrier the moment the item leaves our warehouse. Dropping it off at our Prestons warehouse is free. None of this applies to a faulty or incorrect item — see below.
CREDIT for returns?
Customers can choose store credit or a refund of the product price, on the spot. There is no restocking fee.
Instore return option?
You can return the item at:
Unit 13, 340 Hoxton Park Road
Prestons NSW 2170
We are opened:
Monday - Friday: 9am - 5.30pm
Saturday: 9am - 1pm
Sunday: Closed
Packing materials?
Items need to be in orginal conditon on return.
Faulty Products?
Customers can choose store credit or a full refund including the delivery charge originally paid, on the spot, and we cover the cost of returning the item. Nothing in this policy limits your rights under the Australian Consumer Law.
Restocking Fee?
We do not charge a restocking fee at all.