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Warranty

Our 1-year warranty

Every Tools In A Box product comes with a 1-year warranty. It starts on the date you bought it, as shown on your invoice or receipt. It applies to everyone: trade, business and private buyers.

What the warranty covers

We cover faults in materials and workmanship that show up in normal use. This includes:

  • the aluminium body and welds
  • locks and keys
  • hinges
  • gas struts
  • drawer runners and slides
  • rubber seals

What the warranty does not cover

  • Damage from an accident, misuse or neglect.
  • Damage from storms, floods, fire or other natural events.
  • Normal wear over time, such as scratches, scuffs, marks or surface corrosion.
  • Damage caused by changing the product, or by using it for something it was not made for.
  • Damage caused by fitting it the wrong way (see "Fitting your toolbox or canopy" below).
  • Theft, attempted theft, or damage caused by it.

Check your item when it arrives

Please check your item as soon as you receive it or pick it up. If anything is damaged or wrong, tell us within 48 hours, with photos. This helps us sort it out quickly with the delivery company.

Fitting your toolbox or canopy

To be covered, toolboxes, truck boxes and canopies must be bolted directly to the tray. We recommend M10 bolts with large flat washers and nyloc nuts:

  • at least 4 bolts for items up to 1700mm long
  • at least 6 bolts for items 1800mm or longer, or 1800mm or wider

Do not bolt a toolbox, truck box or canopy to the headboard. Not sure how to fit it? Call us before you start.

How to make a claim

Contact us by phone or email and send us:

  • your order number or proof of purchase
  • a short description of the problem
  • clear photos (and a short video if it helps)

We aim to reply within 2 business days.

What happens next

  • If the fault is covered, we will repair the item first. If it can't be repaired, we will replace it, or give you a full refund or store credit.
  • For a covered fault, we pay the cost of sending the item back to us.
  • If we check the item and the problem is not covered by this warranty, the costs of the claim (such as freight) are payable by you. We will always tell you before any cost is charged.

Contact us

  • Phone: 1300 026 937
  • Email: info@toolsinabox.com.au
  • Visit us: Unit 13, 340 Hoxton Park Road, Prestons NSW 2170

We are open Monday to Friday 9am to 5.30pm, and Saturday 9am to 1pm. We are closed on Sunday.

Changed your mind?

That is a return, not a warranty claim. See our Returns Policy.

Your rights under the Australian Consumer Law

This warranty is given by Tools In A Box, Unit 13, 340 Hoxton Park Road, Prestons NSW 2170, phone 1300 026 937, email info@toolsinabox.com.au.

The benefits given by this warranty are in addition to other rights and remedies you have under the law. Nothing in this warranty limits your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.